RETURN / REFUND POLICY
Last updated February 18, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refun], [store credit], or [an exchange]. Please see below for more information on our return policy. This template was created using Termly’s Return Policy Generator.
RETURNS
All returns must be postmarked within [7] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
DoctorBird Custom Design
Attn: Returns
RMA #
17663 Shady Spring Ter
Gaithersburg MD 20877
USA
Please note, that you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5-7 days from the receipt of your item to process your return or exchange. Refunds may take 3 - 7 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Items that are worn
● Items that are use
● Items that are damaged due to shipping.
For defective or damaged products upon receiving, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A $7 restocking fee will be charged for all.
● Sale items are FINAL SALE and cannot be returned.
● [Other]
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(240) 366 - 6101